General Booking and Stay Terms and Conditions
Camping Waldsee GmbH & Co. KG
Badstraße 37 · 91154 Roth-Wallesau
Phone 09171/5570 · Email info@camping-waldsee.de
Version dated October 14, 2026
1. Scope and Contracting Parties
These terms and conditions apply to the rental of campsites and rental accommodations at Camping Waldsee for tourism purposes. The guest’s contractual partner is Camping Waldsee GmbH & Co. KG, Badstraße 37, 91154 Roth-Wallesau, represented by its general partner, Camping Waldsee Verwaltungs GmbH. Camping Waldsee GmbH & Co. KG is registered with the Nuremberg Local Court under HRA 16452; the general partner is registered under HRB 29217. The managing director of the general partner is Monika Müller.
Individual agreements take precedence. Separate contracts apply to annual and seasonal campsites. These terms and conditions do not provide for the booking of a package tour.
2. Inquiry, Quote, and Conclusion of the Contract
An inquiry submitted via email, phone, our website, or an inquiry portal is nonbinding. It does not constitute a booking that requires payment. After reviewing the inquiry, we will send the guest a booking offer that includes a description of services, the dates of stay, a price breakdown, the offer’s validity period, and these terms and conditions, including the rules and regulations.
The offer may be accepted within the specified time period in writing—for example, by email—or by returning the signed offer. A signature is not required. The contract is concluded when we receive the acceptance within the offer period. If the guest modifies the offer, the contract is concluded only upon our approval of the modification.
We confirm the contract and its essential terms to the guest in writing. The subsequent payment of the deposit fulfills a payment obligation arising from the contract that has already been concluded; it is not an additional prerequisite for the contract’s formation. The offer expires if it is not accepted in a timely manner. Silence in response to an offer does not constitute acceptance.
3. Booked Services and Parking Space Assignment
The scope of services is defined by the accepted offer, including the accompanying email and attachments explicitly associated with it. These documents specify the reserved parking space category or rental accommodation, the number and, if applicable, the ages of the guests, vehicles, and pets brought along, as well as the included services and any additional services selected. Information may also appear in the price line items, provided it is complete and unambiguous.
When a parking space category is booked, the campground management will assign a parking space that corresponds to that category and the agreed-upon features. A pitch number shown in the offer indicates only the intended organizational assignment; it does not constitute a binding commitment to that number, unless expressly and separately agreed otherwise. A corresponding note will be included in the offer. A number that has been expressly and bindingly confirmed may only be changed with the guest’s consent. Individual agreements as well as statutory rights in the event of unavailability or defects remain unaffected.
Any special characteristics of a rental property—in particular, the absence of running water or a private restroom, access via an outdoor staircase, and operational noise—will be explained in the offer, in the accompanying email, or in a clearly identified service description prior to acceptance. The booked rental property and its features must be clearly identifiable; a general description of other accommodations does not replace this information.
4. Prices, Additional Services, and Ticket Rates
All prices quoted to guests are gross prices, including statutory sales tax. The fixed total booking price includes all mandatory and pre-calculable price components for the requested service. If a breakdown is provided, the total price is highlighted.
The standard pitch rate for two people includes the campground’s costs for waste and wastewater disposal. If a separate flat-rate disposal fee is agreed upon for an explicitly designated rate plan, it will be listed in the offer along with the amount and basis for calculation and is included in the highlighted fixed total booking price. It is a private pricing component of Camping Waldsee GmbH & Co. KG and is not a municipal or other public-law levy. It is not passed on to the government as a separate public-law levy.
Additional guests, children, and dogs, as well as any additional services selected by the guest, will be charged at the gross prices specified in the offer. No other mandatory flat-rate fees will be charged without prior agreement. Services billed only based on usage or actual selection will be listed separately before the contract is concluded, along with their basis for calculation and unit price.
For rental facilities, electricity consumption is included in the agreed-upon price. For standard campsite reservations, electricity—unless expressly included in the rate—will be billed based on metered consumption at the gross price provided prior to check-in. A separate connection fee will only be charged if the amount and billing unit are specified in the offer and are not already included in the rate.
For ACSI campsite reservations, the currently applicable rate includes 4 kWh per booked night; only consumption exceeding the total amount included for the stay may be charged in accordance with the terms and conditions communicated prior to arrival and consistent with the card rate. A connection capacity already included in the card rate will not be charged additionally. Other expressly agreed-upon
Included quantities take precedence. Washing machines, rental items, and similar additional services may be selected based on the prices listed prior to their use.
The terms and conditions of ACSI, ADAC, ANWB, CKE, or DCC rates are specified in the respective offer. Discounts and included services are based on the card rate confirmed for the duration of the stay. Any required proof of card membership will be communicated before the contract is concluded. Multiple discounts will be combined only if specified in the offer. A privately covered portion of the costs does not result in a reduction of promised discounts or in duplicate billing for included services.
5. Down Payment, Final Payment, and Security Deposits
If the contract is concluded at least seven calendar days before the agreed arrival date, the deposit is 50% of the fixed total booking price. It must be paid within seven calendar days of the contract’s conclusion, but no later than the day before the agreed arrival date. The deposit amount, bank account information, and the above payment deadline are specified in the booking offer. In the contract confirmation, we will specify the exact due date calculated accordingly. If the contract is concluded less than seven calendar days before arrival, no deposit is required. More favorable payment arrangements may be agreed upon.
The deposit will be credited in full toward the final bill. The remaining balance of the booking price and any agreed-upon consumption and additional services that were actually used are due no later than upon departure. Statutory rights to refuse performance and rights of retention remain unaffected.
A refundable deposit of 20 € is required for the gate chip upon issuance. This deposit is not included in the room rate and will be refunded upon return of the chip, provided there are no valid and substantiated counterclaims. A separate security deposit for rental equipment is only required if the amount and terms were agreed upon before the contract was concluded.
If a due deposit is not received, we will send a payment reminder and set a reasonable grace period. This does not automatically terminate the contract. We may cancel the contract only by express declaration and only under the conditions provided by law. A guest’s mere silence does not constitute a cancellation.
6. Termination of the Contract at the Guest’s Request – Cancellation
The guest may cancel the entire stay before it begins by submitting a written notice to us. An email to info@camping-waldsee.de is sufficient. Other legally valid notices remain possible. A signature or the provision of bank details is not a prerequisite for validity. The date we receive the notice is decisive; a postmark does not substitute for receipt.
The following rules apply exclusively to contract termination at the guest’s request, in the absence of a statutory right to terminate the contract free of charge. They do not apply to contract termination initiated by us. Statutory rights of withdrawal, termination, reduction, and
The guest’s rights to compensation, particularly in the event of defects or breaches of duty, remain unaffected.
For nights covered by a replacement booking, we do not charge the original guest for any loss of revenue. For the remaining unused services, we credit the guest with savings of at least 10% of the fixed price applicable to those services. Any known greater savings, additional creditable benefits resulting from alternative use, and a demonstrably lower loss will also be taken into account. Nights already excluded from the calculation due to replacement bookings will not be deducted again. Consumption costs that were not incurred will not be charged.
The guest may expressly prove that no loss of compensation occurred at all or that the loss was less, particularly due to higher expenses saved or the use of the service for other purposes. In this case, only the lower amount is due; if there was no loss, nothing is due. The campground may neither exceed the following upper limit nor charge an additional processing fee.
Camping Sites
| Cancellation received before the day of arrival | Maximum Amount Payable |
|---|---|
| 30 or more calendar days | 5 euros |
| 15 to 29 calendar days | 25% of the total fixed booking price |
| 8 to 14 calendar days | 37.5% of the total fixed booking price |
| 0 to 7 calendar days before the start of the stay | 50% of the total fixed booking price |
Rental Equipment
| Cancellation received before the day of arrival | Maximum amount payable |
|---|---|
| 42 or more calendar days | 15% of the total fixed booking price |
| 31 to 41 calendar days | 25% of the total fixed booking price |
| 0 to 30 calendar days before the start of the stay | 50% of the total fixed booking price |
First, the remaining amount is calculated according to the rules set forth above; then, the lower of the applicable caps applies. The 5-euro limit is not an automatically charged fee. The total fixed booking price is never exceeded. Calendar days are calculated as the difference between the date of receipt and the agreed arrival date.
The fixed total booking price is the gross amount agreed upon in the accepted offer for the entire stay, including mandatory services and those already selected that can be calculated with certainty. Refundable deposits, utility costs not yet incurred, and additional services ordered only during the stay are not included. The calculation is not based on the down payment and applies regardless of its amount.
Upon request, we will provide a detailed breakdown of the billing. Any remaining credit after the cancellation settlement has been processed will be refunded immediately, no later than
14 days after receipt of the cancellation. Any required bank account information may be requested separately; it does not affect the validity of the cancellation. Any subsequent replacement bookings or other circumstances that reduce the guest’s liability will be recalculated in the guest’s favor and, if applicable, refunded.
7. No-show, late arrival, and early departure
If the guest is unable to use the booked service, or can use it only in part, for reasons attributable to the guest, this alone does not preclude the right to compensation. No compensation is required for nights covered by a replacement booking. For the remaining unused services, we will charge a fee based on saved expenses amounting to at least 10% of the fixed price applicable to those services. Any additional benefits resulting from alternative use, as well as known greater savings, will also be taken into account; the same replacement occupancy will not be deducted twice. If there is no loss of revenue, no payment is due. The guest may expressly prove that no loss of revenue occurred at all or that the loss was less than calculated.
Regardless of the deduction for savings, in the event of a complete no-show without cancellation, we voluntarily limit the claim in favor of the guest to a maximum of 50% of the fixed total booking price, or less if applicable, in accordance with the above calculation rules. In the event of late arrival or early departure, the nights and services actually used will be billed at the agreed-upon price. In these cases as well, we voluntarily limit the amount charged for the unused nights to a maximum of 50% of the applicable fixed price, or less or nothing, as applicable. Statutory rights to reduction or termination remain unaffected in all cases.
Please notify us as soon as possible if you will be arriving late. If a guest does not arrive by 12:00 p.m. on the day following the agreed-upon arrival date without prior notice, we reserve the right to assign the campsite to another guest for the unused period. This does not automatically cancel the original reservation. For a confirmed later arrival, the confirmed service remains reserved. As long as the booked service can no longer be provided because it has been allocated to a third party, there is no claim for payment against the original guest.
A deposit will be credited only toward actual claims. Any amount exceeding this will be refunded. The cancellation schedule in Section 6 applies to the complete cancellation specified therein prior to the start of the stay; actual partial use will be billed in accordance with this section.
8. Rebooking and Transfer
Changes to the travel dates, accommodations, number of guests, or vehicles may be arranged subject to availability. The guest will be notified of all changes and any price differences before giving consent. There is no general right to reschedule. If a requested rescheduling is not possible, the original reservation remains in effect unless the guest effectively cancels it or exercises a statutory right of rescission.
Transferring the booked service to other persons requires our consent. The guest’s statutory rights remain unaffected.
9. Arrival, Departure, and Conduct on the Grounds
The agreed-upon arrival times and departure time are listed in the offer. Unless otherwise specified there, campsites are available starting at 12:00 p.m. and rental accommodations starting at 3:00 p.m. The front desk is closed for check-ins from 1:00 p.m. to 2:00 p.m. Additional seasonal check-in times are specified in the offer.
On the day of departure, the campsite must be vacated by 12:00 p.m., and any rented accommodations by 10:00 a.m. An extension or later departure may be arranged subject to availability and a price agreed upon in advance. Reserved facilities must be returned in the condition specified in the contract; normal wear and tear in accordance with the contract does not constitute damage.
The attached rules and regulations govern safety, consideration for others, and the use of common facilities. In the event of significant breaches of the agreement, measures—including termination—may be considered only under the conditions prescribed by law. A minor, one-time violation does not automatically result in the loss of the right to stay.
10. Defects and Complaints
Please report any noticeable defects or malfunctions to the front desk or via the contact information listed above as soon as possible so that we can resolve the issue. Statutory rights and obligations apply, including any applicable obligations to report defects. The request for notification does not establish any additional limitation period and does not limit any statutory claims.
11. Liability
The campground shall be fully liable in accordance with statutory provisions for damages resulting from injury to life, body, or health that are attributable to an intentional or negligent breach of duty by the campground, its legal representatives, or its agents. It is also fully liable in cases of willful misconduct and gross negligence, as well as in cases of mandatory statutory liability or a guarantee it has assumed.
In cases of simple negligence, the campground is liable for other damages resulting from a breach of material contractual obligations. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance the guest may reasonably rely. In such cases, liability is limited to damages that were foreseeable at the time the contract was concluded and that are typical for this type of contract.
Furthermore, liability for other damages resulting from ordinary negligence is excluded. The foregoing provisions apply mutatis mutandis to legal representatives and agents. Statutory rights to reduction, rescission, and termination are not limited by this liability provision.
12. No statutory right of withdrawal for scheduled accommodations
Pursuant to Section 312g(2)(9) of the German Civil Code (BGB), there is no statutory right of withdrawal for distance contracts when booking a campsite or a rental accommodation for a specific date or period. The right of cancellation agreed upon in Section 6 and the guest’s other statutory rights remain unaffected by this provision.
13. Data Protection and Other Legal Requirements
Information regarding the processing of personal data is provided separately. Making a reservation does not constitute general consent to receive advertising, newsletters, or other data processing that is not necessary for the performance of the contract.
If any provision of these Terms and Conditions is not part of the contract or is invalid, the applicable statutory provisions shall apply. The statutory places of jurisdiction remain unaffected; no exclusive place of jurisdiction at the campground’s registered office shall be agreed upon with consumers.